Shipping FAQs – Plantaeroot
Yes! All orders above ₹999 qualify for free shipping across India. For orders below this value, a minimal delivery fee will apply.
Most orders are delivered within 2–7 business days, depending on your location. Remote or outstation addresses may take slightly longer.
We usually process and dispatch orders within 2–3 business days from our warehouse. You’ll receive a tracking link as soon as it’s shipped.
Absolutely! Once your order is shipped, you’ll receive a real-time tracking link on your registered email or WhatsApp number.
Yes. Every plant is carefully packed to reduce stress during transit. Your plant may look a little tired after traveling, but with water, sunlight, and care, it will quickly bounce back.
Returns & Refunds FAQs
No, we don’t accept returns on live plants as shipping them back can cause severe stress and affect their survival. However, we ensure all plants are handpicked and shipped in healthy condition.
This is completely natural after transit. With sunlight, water, and care, your plant will perk up. If you still feel concerned, contact our support team for guidance.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.
Yes! Non-plant products can be returned if unused/unopened within 7 days of delivery. If the product arrives damaged, we’ll replace it at no extra cost.
To be eligible, you must share a clear, continuous unboxing video showing the unopened parcel and the full unboxing process. Once verified, we’ll process a replacement or refund to your original payment method.
Yes, orders can be cancelled within 24 hours if they haven’t been shipped. Once shipped, cancellations are not possible. Same-day delivery and festival-special products are also non-cancellable.
How to Buy
Simply browse our collections, add your favorite plants or products to the cart, and proceed to checkout. Enter your details, choose a payment method, and confirm your order.
No, you can checkout as a guest. But creating an account makes it easier to track your orders, save addresses, and enjoy faster checkout next time.
We accept all major debit/credit cards, UPI, net banking, and digital wallets.
Yes! You can also reach us on WhatsApp at +91 9874758056 for order support.
Once your payment is successful, you’ll receive an order confirmation email/WhatsApp message with all details. You’ll also get a tracking link once your order is dispatched.
